Managing Difficult Situations

 

Courses By Theme

Tailored Programmes

IT Courses

Enter a keyword(s) below to search through our courses.


Purpose

To equip participants with a range of techniques to respond effectively to difficult situations.

 

 

Learning Outcomes

At the end of this programme, participants will be able to:

  • co-operate with various types of behavioural styles
  • apply verbal and non-verbal techniques to interect effectively during challenging conversations
  • identify strategies to cope successfully with difficult situations

 

Audience

Staff, managers, supervisors who may encounter "difficult" behaviour on a regular basis, which can lead to difficulties in achieving objectives.

Method

Interactive lecture and practical exercises

Cost

£264.00
(Prices do not include VAT)

Please select an appropriate time and venue and click the apply button to register for this course.

Label Dates & Times Venue Facilitator Administrator
Managing Difficult Situations 22nd & 23rd Jan 2018
(9.30am - 4.30pm)
HSC Leadership Centre Diane Gowing
Pauline Atkinson
Managing Difficult Situations 6th & 7th March 2018
(9.30am - 4.30pm)
HSC Leadership Centre Diane Gowing
Pauline Atkinson