SHSCT - It's Not What You Say, It's How to Say It



To understand what influences our ability to communicate with impact

Learning Outcomes

  1. To understand how people may receive messages differently in our context
  2. To explore how the 9 MPH filters can apply to assist us in preparing and delivering our messages
  3. To identify how we can increase our impact in stressful and sensitive situations


Southern Health & Social Care Trust Staff with management/leadership responsibility


All participants are required to watch a pre- recorded   35-40mins podcast. Click here to access


Facilitated session (Duration:  2 – 2.5 hours)

Fact sheet/reading

There are currently no dates scheduled for this course, if you would like to submit an expression of interest please contact us.