SAS Doctors' and Dentists' Programme - Managing Conflict in the Workplace



Every day at work we navigate competing interests, clashing personalities, and limited time and resources. We want strong relationships with our colleagues, leaders, and clients and we strive to be direct and honest when addressing disagreements, but that’s not always easy, especially when we’re all working remotely. So how can you deal with difficult conversations in a professional and productive way? This session combines management research and practical insights on difficult conversations and advocating for yourself.

Learning Outcomes

  • A deeper understanding of the interpersonal dynamics that affect communication
  • and collaboration
  • Increased confidence and comfort in navigating difficult conversations, including
  • the ability to be straightforward in disagreements
  • Better awareness of one’s own communication style and the impact on others
  • Expanded repertoire of skills and abilities to address conflicts as they arise, work collaboratively, build trusting relationships, and navigate competing interests.


GMC Capabilities

Domain 2 - Communication & Interpersonal Skills / Domain 5 - Leadership and Team Working


This session is only open to SAS Doctors and Dentists in HSC Trusts and Agencies


Delivered virtually via Zoom by Amy Gallo, Author & Contributing Editor to the Harvard Business Review and author of the HBR Guide to Dealing with Conflict .


Friday 25 March 2022  (3.30pm - 5.00pm)


To apply go to Course Dates & Venues Tab and click 'Apply'.



Amy is an expert and frequent speaker on gender, conflict, difficult conversations, feedback, and effective communication. She is the author of the HBR Guide to Dealing with Conflict  which  combines  management  research with practical advice to deliver evidencebased ideas on how to improve relationships and excel at work.


She is the co-host of HBR's Women at Work podcast, which is in its sixth season.  In her role as a contributing editor at Harvard Business Review, she writes frequently about a range of topics with a focus on interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. She has contributed to numerous books on feedback, emotional intelligence, and managing others, and is the co-author of the HBR Guide to Building Your Business Case.  Amy is on the faculty of the Emotional Intelligence Coaching Certification program, recently launched by Daniel Goleman, author of Emotional Intelligence. She taught at Brown University and is a graduate of both Brown and Yale University.

There are currently no dates scheduled for this course, if you would like to submit an expression of interest please contact us.