Managing Difficult Situations
To equip participants with a range of techniques to respond effectively to difficult situations.
At the end of this programme, participants will be able to:
- co-operate with various types of behavioural styles
- apply verbal and non-verbal techniques to interect effectively during challenging conversations
- identify strategies to cope successfully with difficult situations
Staff, managers, supervisors who may encounter "difficult" behaviour on a regular basis, which can lead to difficulties in achieving objectives.
Interactive lecture and practical exercises
(Prices do not include VAT)