Having Difficult Conversations

 

Purpose

This course aims to support participants to engage well with conversations where there are sensitive or contentious issues, emotionally charged feelings, bullying behaviour or issues of performance.  It will also give participants techniques for instigating crucial conversations, articulating points of view at meetings, listening effectively to others and holding your own.   During the session we will consider language, personality traits and the impact that different psychological approaches can have. 

    

This is an interactive workshop which will use Powerpoint presentation, group exercises and an opportunity to work with actors to role play your own difficult conversations. 

 

Learning Outcomes

It will give participants techniques for instigating crucial conversations, articulating points of view at meetings, listening effectively to others and holding your own.

 

Audience

It is suitable for any member of staff who wishes to develop this key communication skill. 

Method

Virtual delivery.

Cost

£300.00
(Prices do not include VAT)

Please select an appropriate time and venue and click the apply button to register for this course.

Label Dates & Times Venue Facilitator Administrator
Having Difficult Conversations Thursday, 26 August, 2021 & Friday, 27 August, 2021
(09:30 - 16.30)
Zoom - Virtual Learning Session Fidelma Carolan
Donna Kirk
Having Difficult Conversations Thursday, 23 September, 2021 & Tuesday, 28 September, 2021
(09:30 - 16.30)
Zoom - Virtual Learning Session Fidelma Carolan
Donna Kirk
Having Difficult Conversations Thursday, 2 December, 2021 & Friday, 3 December, 2021
(09:30 - 16.30)
Zoom - Virtual Learning Session Fidelma Carolan
Donna Kirk
Having Difficult Conversations Friday, 21 January, 2022
(09:30 - 16.30)
Zoom - Virtual Learning Session Fidelma Carolan
Donna Kirk