Managing Difficult Situations



To equip participants with a range of techniques to respond effectively to difficult situations.



Learning Outcomes

At the end of this programme, participants will be able to:

  • co-operate with various types of behavioural styles
  • apply verbal and non-verbal techniques to interect effectively during challenging conversations
  • identify strategies to cope successfully with difficult situations



Staff, managers, supervisors who may encounter "difficult" behaviour on a regular basis, which can lead to difficulties in achieving objectives.


Interactive lecture and practical exercises


(Prices do not include VAT)

Please select an appropriate time and venue and click the apply button to register for this course.

Label Dates & Times Venue Facilitator Administrator
Managing Difficult Situations 10th & 11th June 2020
(9.30am - 4.30pm)
HSC Leadership Centre Diane Gowing
Pauline Atkinson