Having Difficult Conversations
This is a new online learning workshop which is based on our previously titled Managing Difficult Situations course. It aims to support participants to engage well with conversations where there are sensitive or contentious issues, emotionally charged feelings, bullying behaviour or issues of performance. It will also give participants techniques for instigating crucial conversations, articulating points of view at meetings, listening effectively to others and holding your own. During the session we will consider language, personality traits and the role that different psychological approaches can have.
It will give participants techniques for instigating crucial conversations, articulating points of view at meetings, listening effectively to others and holding your own
. It is suitable for any member of staff who wishes to develop this key communication skill.
This is an interactive workshop which will use presentation, group exercises, discussion and pre-recorded role play to facilitate learning in a virtual classroom environment. No previous experience of using online platforms such as Zoom, Pexip etc is required.
(Prices do not include VAT)
There are currently no dates scheduled for this course, if you would like to submit an expression of interest please contact us.