Having Difficult Conversations

 

Purpose

This is a new online learning workshop which is based on our previously titled Managing Difficult Situations course.   It aims to support participants to engage well with conversations where there are sensitive or contentious issues, emotionally charged feelings, bullying behaviour or issues of performance.  It will also give participants techniques for instigating crucial conversations, articulating points of view at meetings, listening effectively to others and holding your own.   During the session we will consider language, personality traits and the role that different psychological approaches can have.     

 

 

Learning Outcomes

It will  give participants techniques for instigating crucial conversations, articulating points of view at meetings, listening effectively to others and holding your own

 

Audience

.     It is suitable for any member of staff who wishes to develop this key communication skill. 

Method

This is an interactive workshop which will use presentation, group exercises, discussion and pre-recorded role play to facilitate learning in a virtual classroom environment.   No previous experience of using online platforms such as Zoom, Pexip etc is required.    

Cost

£288.00
(Prices do not include VAT)

Please select an appropriate time and venue and click the apply button to register for this course.

Label Dates & Times Venue Facilitator Administrator
Having Difficult Conversations 20th & 26th January 2021
(9.30am-4.30pm)
Virtual Diane Gowing
Fidelma Carolan
Pauline Atkinson
Having Difficult Conversations 9th & 17th February 2021
(9.30am-4.30pm)
Virtual Diane Gowing
Fidelma Carolan
Pauline Atkinson